GOVERNOR LAMONT, CONNECTICUT DEPARTMENT OF LABOR ANNOUNCE LAUNCH OF ENHANCED ONLINE SYSTEM FOR MANAGING UNEMPLOYMENT ACCOUNTS
This article was published on: 10/2/19 12:41 AM by Mike Minarsky
WETHERSFIELD – The Connecticut Department of Labor is launching several changes to its system for filing for unemployment benefits, including an enhanced online feature that will allow users to file and check their accounts with a mobile device.
Starting on October 6, the mobile online service will allow weekly unemployment claims to be filed or an account status checked Sunday through Friday through www.filectui.com. The enhancement, called “Hang Up and Log On,” was one of several improvements detailed for Governor Ned Lamont during a visit to the agency today.
“This is exactly the kind of efficient customer-service initiative that I want to implement wherever possible in state government,” Governor Lamont said. “Making government more user-friendly is something that our taxpayers deserve and that I expect our agencies to pursue every day.”
State Labor Commissioner Kurt Westby said the Hang Up and Log On enhancements will bolster the agency’s efforts to improve its online unemployment claim services – now used by approximately 80-percent of filers.
“These changes reflect the preference of a great majority of filers to manage their accounts online,” Westby said. “The upgrades will make that even easier now that they will be able to do so with a smart phone or tablet.”
The changes will also include a partial phase-out of the TeleBenefits telephone service, which is currently used by only about 20 percent of filers. Filers will still be able to use the phone system three days a week – Wednesday through Friday.
Other recent agency improvements and efficiencies presented to Lamont today include:
- A state-of-the-art digital “E-Wage” system launched in May by the Wage and Workplace Standards unit that captures and centralizes business information related to wage complaints and claims in a secure, cloud-based environment. The system has significantly reduced the number of claims filed by paper.
- Implementation of a first-in-the-nation Jobs First Welfare to Work case-management system, which provides improved tracking of activities and outcomes of CTDOL’s Jobs First program participants.
- Creation of an online form that allows parties involved in an appeal of an unemployment benefits decision to request participation by telephone in related hearings. The request is simultaneously forwarded to relevant agency staff and alerts the appeal referee that a party or witness will be calling in to the hearing.
- A child-support pilot program in partnership with the Dept. of Social Services and the Judicial Department that better connects fathers who are unemployed and have child support obligations to services at American Job Centers around the state. The program’s goal is to help fathers become employed so they can then meet their child support obligations.
Filers needing help managing weekly unemployment claims under the Hang Up and Log On program can visit the Online Assistance Center at www.filectui.com, which provides information such as how to change a mailing address and steps to take if a weekly claim filing is missed.
Filers can also meet with an Unemployment Insurance Benefits Specialist at any of the five full-service American Job Centers located in Bridgeport, Hamden, Hartford, Montville and Waterbury.
These specialists are also in many of the Affiliate American Job Centers certain days of the week. Visit JobCenterCT.com for locations and schedule. Those who may not own a computer, smart phone or tablet to file online can visit any American Job Center and use a computer in the Career Center.